Warranty Policy

One (1) Year Limited Warranty Policy

One (1) Year Limited Warranty on all products, except charging tips and gift orders, to cover all manufacturer defects. Our One (1) Year Limited Warranty is only valid when the defective item is accompanied by a proof of purchase from ChargeTech or an Authorized ChargeTech Dealer.

Please note our warranty does not cover product failure, any defect or malfunction that is caused as a result of overuse, misuse or failure to follow operating instructions, abuse, or use with improper or faulty equipment. It also does not cover incidental damages. ChargeTech will test the product according to the description of the request/problem listed in the Warranty Claims & Return form.

If the confirmed issue is the same as the problem listed in the form, the product will be repaired. If the item is un-repairable, it will be replaced with the same item. In the event that the item is no longer available, ChargeTech will replace it with an alternative item comparable in specs to the original item ordered.

If the description of the problem is different from the problem listed on the form, or damaged from delivery, we will contact the customer. If the product has no identifiable problem, we reserve the right to charge for return delivery. ChargeTech has sole discretion over deciding if a product will be repaired or replaced. ChargeTech does not offer advance replacements.

If a replacement product is required immediately, then the customer will need to place a new order for the item. If a product is confirmed used or abused upon return and review/testing, the customer may be subject to labor and parts fee along with return shipment costs for replacements. Warranty repairs / replacements do not extend the original warranty period. ChargeTech is not responsible for shipping costs associated with warranty returns.

You must include your original Order # for your request to be processed. You will be contacted by a ChargeTech representative for further assistance with your request.

No Warranty Credits or Exchanges for: 

  • Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
  • Returned items that failed due to incorrect voltage or improper wiring.
  • Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.
  • Any item damaged in shipment.
  • Any product failure caused by installing or operating under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
  • Returns items with cosmetic defects that do not interfere with product functionality.
  • Returned items that are incomplete or defaced.
  • Any consumable or standard wear items such as disposable battery packs, worn-out and/or broken cables due to repeated usage or improper disconnection from device being charged.
  • Returned items with different serial number from what was authorized for return.
  • Returned items that were special ordered or custom configured.
  • Free Gift or Free Giveaway orders or certain discounted orders.
  • Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in, and coordinate with us for a carrier inspection of damaged merchandise.

Extended Two (2) and Three (3) Year Warranty Policy

Our Extended Warranty Policy offers an additional 2 or 3 years of coverage, depending on the option you choose, beyond the initial One (1) Year Limited Warranty. This extended coverage applies to all eligible products, except for charging tips and gift orders, and is valid when accompanied by a proof of purchase from ChargeTech or an Authorized ChargeTech Dealer.

The Extended Warranty provides coverage against manufacturer defects, ensuring that your product performs as intended. It includes defects in materials and workmanship that may arise during the extended warranty period. To initiate a warranty claim under the Extended Warranty, simply follow the same process as outlined in our Limited Warranty policy.

The Extended Warranty does not cover product failure, defects, or malfunctions caused by overuse, misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment. Additionally, it does not cover incidental damages.

When you need to make a warranty claim under the Extended Warranty, our team will carefully review your request using our Warranty Claims & Return form.

If the issue aligns with the problem described in the form, we will proceed with the necessary repairs or replacement. If the product is deemed un-repairable, we will replace it with the same item. In cases where the original item is no longer available, we will provide an alternative item with specifications comparable to the original.

Should you require an immediate replacement, please note that ChargeTech does not offer advance replacements. You will need to place a new order for the item.

It's important to understand that if a returned product is confirmed to have been used or abused upon inspection, you may be subject to labor and parts fees, along with return shipment costs for replacements. Furthermore, warranty repairs or replacements do not extend the original warranty period.

Please be aware that ChargeTech is not responsible for the shipping costs associated with warranty returns, whether under the Limited Warranty or the Extended Warranty.

Exclusions and Limitations

By purchasing at ChargeTech, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review ChargeTech’s warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

Except for the limited warranty expressly set forth [above] or to the extent restricted or prohibited by applicable law, ChargeTech expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that ChargeTech shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any ChargeTech product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the ChargeTech product.

What Isn't Covered

The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It does not cover stolen items, nor incidental damages.

Also, the warranty isn’t any good after you open any product that isn’t intended to be opened – please don’t try and fix anything yourself.

ChargeTech does not warranty or provide service or support for any of the third party products.

Warranty does not cover:

  • Charging tips
  • Replacement cables
  • Gift orders
  • Free prizes/promos
  • Items outside of the 1 year warranty

Replacement cables can be purchased here.

Submit a Warranty Form

To submit a warranty claim, please fill out form. Include your full name, email address, product number, order number, and a description of the manufacturer's defect or issue you're experiencing.

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