How can we help?
Search by model, part or question, or choose a topic below.
Support opens 8 AM PT888-250-8756
Help topics
TroubleshootingDoors, bays, charging and connectivity.
DocumentationSpec sheets, manuals and installation guides.
Guardian CommandUser access and administration for Guardian Connect lockers
Warranty and repairsAssurance+ 5-year coverage and claims.
Installation and serviceOn-site install and maintenance, nationwide.
Orders and returnsShipping, returns and refunds.
Documentation
Choose your product for spec sheets, manuals and installation guides.
Guardian Connect Flex FLEX-16 · 32 · 48 · 64
Available on request
Wall-mount installation guide · Badge and PIN access for staff · Guardian Command administrator guide
Request by email →Problem with this product? Open a support request →
Guardian Connect GC8 · GC16 · GC30 · GC32
Available on request
Guardian 32 specification · Setup and anchoring guide · Locker operation
Request by email →Problem with this product? Open a support request →
Guardian One G6 · G8 · G16 · G30 · G32
Available on request
Guardian 6 specification · Setup and mounting guide · Locker operation
Request by email →Problem with this product? Open a support request →
Carts and Cabinets E12 · E16 · E30 · SC20 · SC30
Problem with this product? Open a support request →
Charging Stations WM4 · WM9 · S9 · CS3 · CS9 · Newport DCS
Available on request
Guardian 8 specification · Setup and mounting guide · Locker operation
Request by email →Problem with this product? Open a support request →
Portable Power 325 · 720C · 720S · 730 · 627 · 927 · 954
Available on request
Guardian 30 specification · Setup and mounting guide · Locker operation · Portable power
Request by email →Problem with this product? Open a support request →
Common questions
Not listed? Contact support.
Confirm the badge or PIN is assigned to that bay and that the locker shows online in Guardian Command. If the door still won't release, call 888-250-8756 with the locker's serial number.
On the product ID label. Its position varies by model; the installation guide for your product shows where it is.
Chargetech products carry the Assurance+ 5-year warranty. The warranty page lists coverage and how to file a claim.
Yes. Chargetech Certified Services handles installation, maintenance and technical support nationwide.
Yes. Find an authorized reseller, buy through government purchasing, or request a quote directly from Chargetech.
Your administrator invites users from Guardian Command. For a new site, submit a request and we set up the account.
Contact support
888-250-8756Toll free. Monday to Friday, 8 AM to 5 PM PT.
info@chargetech.com · reply in one business day
Have these ready
- Model numberFor example FLEX-32. On the ID label and your quote.
- Serial numberPrinted on the product ID label.
- Site and locker nameAs shown in Guardian Command, if you use it.
- A photo of the issueFor anything physical: a door, a bay, a cable.